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Northfield Retirement Community Receives National Recognition for Outstanding Customer and Workforce Satisfaction for the Fifth Year in a Row
Submitted by Leah Rich on Wed, 10/10/2012 - 3:48pm
Northfield Retirement Community (NRC) announced today that for the fifth year in a row its Care Center has received My InnerView’s annual Excellence in Action award. This national award honors the facility’s commitment to superior customer and workforce satisfaction. Participating nursing homes from across the United States took part in a satisfaction survey, and of nearly 5,500 participants, the award recognizes only those providers that performed in the top 10 percent.
Amanda Twiss, CEO of My InnerView-OCS, said, “We would like to congratulate the winning facilities. Celebrating the fifth year of Excellence in Action awards, it’s important to note that this year’s award recipients were first recognized by their own customers and employees. There is no doubt that these nursing homes understand the value of measuring quality improvement over time, as evidenced not only by their outstanding scores, but the differences that they are making in the lives of their residents and employees.”
Kyle Nordine, NRC president and CEO, remarked, “We are so proud to be a recipient of the Excellence in Action award for five years running. We are 100 percent committed to providing exceptional care for our residents both in our Care Center and throughout NRC, and this award provides public recognition of that dedication.”
Northfield Retirement Community and the Care Center have been a part of the Northfield community for more than 40 years. The Care Center specializes in 24-hour nursing services and short-term rehabilitation.
My InnerView-OCS, a division of National Research Corporation, provides applied research and quality-improvement solutions that span the entire post-acute healthcare continuum. My InnerView presents the annual award and supports leaders across the entire senior care profession with tools to measure, benchmark and improve performance.
Northfield Retirement Community has a 40-year history of providing quality housing and services specifically designed to meet the physical, social, psychological and spiritual needs of older adults. The organization currently operates or manages seven senior living facilities across the community: Northfield ParkView, SouthView Suites, Cannon Valley Suites, Northwood Pines, Northfield Manor, Evergreen Lodge (memory care facility) and Northfield Care Center. Providing a range of services – from round-the-clock care to minimal home care assistance – the housing options available focus on giving adults, age 55 or older, the assistance they need to lead healthy, meaningful lives.